- Check if the maximum delivery timeframe for your country has passed (timeframes are stated above).
- In the case of a package undelivered after the maximum delivery timeframe for your country has passed, please contact me: I require 45 days to investigate, as I'm usually successful in locating your package and getting it re-routed within this timeframe.
- After 45 days, if the package still hasn't resurfaced, you will be offered a refund or a replacement.
Thefts and losses actually happen super rarely with packages. Before jumping to any conclusion, let's make sure that all steps stated above have been taken :)