FAQ

Your order will be shipped from Hungary. The average delivery time frame is :

- Europe: 2 to 10 business days (can occasionally take up to 30 days)

- United States & Canada: 6 to 15 business days (can occasionally take up to 60 days) 

- Australia, New Zealand & Japan: 7 to 18 business days (can occasionally take up to 60 days) 

- South America, Asia & non-US Pacific Islands: due to difficult local customs, packages can sometimes take up to 2 months to deliver but usually, it’s around 16 business days.

Please note orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. I do not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.

The products are shipped from Hungary, Europe.

- Check if the maximum delivery timeframe for your country has passed (timeframes are stated above).

- In the case of a package undelivered after the maximum delivery timeframe for your country has passed, please contact me: I require 45 days to investigate, as I'm usually successful in locating your package and getting it re-routed within this timeframe.

- After 45 days, if the package still hasn't resurfaced, you will be offered a refund or a replacement.

Thefts and losses actually happen super rarely with packages. Before jumping to any conclusion, let's make sure that all steps stated above have been taken :)

Just return it for a refund!

You have the right to cancel your contract or return the products within 30 days of receipt of the products, without any need to give reasons. Your right of withdrawal starts from the moment your order is received by you or your nominated recipient. Items must be unused and in their original condition.

As long as any products you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The shipping cost is, unfortunately, not refundable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Most of the time that means you have chosen 2 or 3 sizes larger bracelet than your actual size. No worries! Re-sizing is absolutely free of charge, you just return the bracelet and pay the shipping cost only. It's not necessary to send it in the presentation box so you can save a lot on the shipping charges. If it was me who made a mistake, of course, I will send you a new one.

Please, make sure your “night light” is turned off on your device! It makes colors look much warmer.

Due to the nature of the stones, they may have tiny flaws. Cutting or polishing also makes every piece of gemstone vary in color and size. Also, colors will vary with individual monitors.No worries, we are talking about a few percent difference maximum!

If you are still not happy with your product please feel free to return it.

Hi, It's me Doma. It will be me who answer your questions and handle your ordered products.

Detailed informations:

Name: Gaál Domonkos ev. 50469532

Address: 6000 Kecskemét, Dankó utca 7, Hungary

Tax no.: 67600009-1-23

Bank account number: HU67 12076910-01229041-00100008